FAQs

General FAQs

Can we have a private tour?

How many days per week do you open?

We open 7 days per week:Mon - Fri (7:00am – 7:30pm) & Sat - Sun ( 7:00am - 9:00pm)

Is credit card payment accepted?

Yes it is.

Bike Tour FAQ

In what language will the tour be given?

The tour will be given in English.

How can I book?

You can make your reservation by email or text message:

What is the cancellation policy?

We offer free cancellation if you cancel your booking at least 24 hours before the tour start.

How can i make a payment to you?

You can pay on the day of the tour.

Where we will meet for the tour?

We will pick you up from your hotel, our driver start to pick up from 4:30 am to 4:45 am, please ready before. 

How can I buy my Temple pass?

Temple Pass is now available online at https://www.angkorenterprise.gov.kh You can purchase tickets on the evening before the day tour.

What are the road conditions?

Flat, easy to ride.

What do I have to bring?

Sunscreen, sunglasses, insect repellent, camera, etc.

What should I wear?

Comfortable cycling clothes (shirt covering your shoulders and pants below the knee for sacred places) with sandals, flip-flops, or lightweight shoes.

Is there any dress code for sacred places?

Angkor is an active spiritual site for Buddhists and citizens who engage in daily worship, prayer and meditation. Revealing clothes such as shorts and skirts above the knees and showing bare shoulders are prohibited in sacred palaces. Respectful dress is strongly encouraged in Angkor due to the respects towards our community.

Can we have vegetarian food?

Yes, let us know and we can organize this for you.

Bike Rental FAQ

Do you provide helmet, lock and a map?

-City bike: a lock, plus a map if the customer requests. -Other bikes: a lock, a helmet, plus a map if the customer requests.

How often are the bikes maintained?

We clean, lube, repair broken parts and check after every rental.

What are the deposit options for the bike rental?

One of the following choices: -passport -driving license -ID card -cash

Do you have delivery service?

Yes! Free of charge, except city bike.

What is the rental period?

From Mon - Fri (7:00am – 7:30pm) & Sat - Sun ( 7:00am - 9:00pm)

What if I wish to start earlier than 7:00 AM, for example to see the sunrise?

To see the sunrise, you can pick up the bike the evening of the day before without any extra charge.